Recognition of the importance of developing managers’ interpersonal skills is closely tied to the need for organizations to get and keep high

-performing employees. Regardless of labour market conditions, outstanding employees are always in short supply. Companies with reputations as good places to work have a big advantage. So having managers with good interpersonal skills is likely to make the workplace more pleasant, which, in

turn, makes it easier to hire and keep qualified people. In addition, creating a pleasant workplace appears to make good economic sense.